Sending a Sugarwish
Why didn't I need to enter a shipping address when sending a Sugarwish eCard?
Sugarwish strives to simplify the gifting process for you! When you send a Sugarwish eCard to your recipient, not only do they get to choose their favorite treats, but they also have the opportunity to enter their own shipping address. This feature ...
What if my recipient does not redeem their gift?
If your eCard recipient has not redeemed their gift within 1 year*, we're here to help! Contact our expert Happiness Squad at support@sugarwish.com with your order number, and we'll be happy to provide Sugarwish credit (processing fees may apply) or ...
Can I resend my recipient's eCard?
Need to share the sweetness again? Resending an active, unused eCard is a piece of cake! For Account Holders: If you have an account with us, follow these simple steps from your Happiness Dashboard to resend an eCard: If you have an account with us, ...
Can I get a physical copy of the eCard?
Looking to add a personal touch to your gift? You can get a physical copy of your Sugarwish eCard for hand-delivery! Choose the "Print" Delivery Option When creating your eCard, you may see the option to choose "Print" as your delivery method—perfect ...
Can I edit the eCard's send date?
Need to make changes to your eCard's send date? No worries – it's easy and hassle-free! For Account Holders: If you have an account with us, follow these simple steps from your Happiness Dashboard to edit the eCard's send date: Visit "My Orders" to ...
Can I make changes to my recipient's eCard?
Need to tweak your recipient's eCard? No problem! We're here to assist with various changes to ensure your gift is just right. We can modify names, contact information, send dates, and gift messages.* For Account Holders: If you have an account with ...
Can I change my recipient's email or phone number?
Need to update your recipient's email or phone number? We've got you covered! With a Sugarwish account, making edits is a breeze. For Account Holders: Follow these simple steps from your Happiness Dashboard to modify your recipient's email address or ...
Can I send a Sugarwish via SMS/Text Message?
Sending Sugarwish eCards has never been quicker and easier! You can now instantly send Sugarwish eCards through SMS text messages, just like sending via email. Here's How It Works: Choose the desired Sugarwish gift. Opt for the "Email or Text" ...
Can I upload my own image?
Yes, you can-dy! Your uploaded eCard will be displayed to your recipient in the Sugarwish gift email. When you send via Messaging, the eCard will be the first thing they see when they click the link. You will be able to add a personalized gift ...
Can I send a gift anonymously?
You get to decide what name your receiver will see! You can enter your name, keep it anonymous, or even put in something like "Your BFF". After you select the eCard you want to send and the date for delivery, just type what name you want them to see ...
Can I tell if my Sugarwish eCard has been used?
We will send you an email notification when your receiver makes selections. For the package, we will send the tracking information directly to your recipient once their Sugarwish ships. If you have a Corporate Account with Sugarwish, you can check ...
I lost my receipt. Where can I find it?
If you have an account with us, we've made this super easy for you. Simply access your Purchase History by clicking "My Orders" from your Happiness Dashboard, which will allow you to resend a receipt to an email address or download a PDF copy of the ...
What are your payment options?
You can pay with cards issued by any major credit card company, Google Pay, or Apple Pay.
Can I upload my list all at once?
Sure! - Here's how: Already know how to upload your list? Get started with your order now! Step 1. Start by selecting a gift type, size, and quantity. Step 2. Proceed until you get to the step called "Add Recipients". Step 3. From there, you will see ...
Can I schedule my gift to send in the future?
Yes! When you send any Sugarwish, you pick what date you want it to send. We will email you a notification on that day so you know the eCard is on the way. If you have a Corporate Account with us, you can also choose the time of day you would like ...