VINEBOX

VINEBOX

Wines

What are your current VINEBOX gift prices?

Petite (3 glasses): $44

Classic (6 glasses): $77

Deluxe (9 glasses): $99


What are the box dimensions?

3 pick- 9.25 x 5 x 2"

3 pick.  9.5 x 8 x 2” (larger box)

6 pick- 5.5 x 4 x 9"

9 pick- 5.5 x 5.5 x 9"

12 Nights: 7x5.5x9"


How much wine is in each tasting?

100ml per tasting


Will my recipients select individual wines for their box?
For the Wine Tastings launch, we have curated a variety of themed Vinebox boxes at each size (Petite, Classic and Deluxe). Your recipients will select one of the themed boxes. In the near future, we plan to introduce individual wine selections to the Wine Tastings product.

How do you select the wines in each box?

We have relationships with winemakers all over the world. We handpick our favorite gems and the best examples of what each vineyard has to offer. Our team of sommeliers and experts piece together the best wines of the moment, whether they're just bottled vintages of exciting new regions or cellar finds from a decade ago. We highlight what’s seasonally appropriate and worth discovering now—giving recipients the opportunity to experience wines they can’t easily come by at their local store.

 

Can I purchase send full bottles as a gift? 

We currently do not have full bottles available for gifting on sugarwish.com but are anticipating launching this very soon. 

I loved the wines in my box, where can I purchase more?

We currently are not offering full bottles for purchase on Sugarwish, but are working on launching this soon.


I don't like the wine, can I return my purchase?

We are so sorry to hear that.  Our wine team spends countless hours tasting and sourcing the wines we offer. We understand that wine is highly personal and everyone has their own preferences.  Unfortunately, alcohol shipping laws do not allow for us to accept returns.  


What is special about your by-the-glass format?

We utilize a patented bottling technology that ensures preservation of both taste and quality of the wine. Each glass guarantees the wine for up to three years, preserved exactly as if it were from the bottle. The glasses themselves and the bottling technology are protected by 5 international patents. Our bottles are made of beverage-grade glass and are fully recyclable. We have gone to the ends of the earth to not only bring you the best wine, but the best technology behind it. We've taken every step to ensure no oxygen is introduced to the wine, no seams are in the glass, and each glass maintains the vineyard’s original design so you get the full, table-side sommelier experience right at home.

 

What is a Corkcicle mug?

The Origins Stemless Wine Cup is made of premium-grade stainless steel and meets all FDA standards. The tumbler lid is made of Tritan, BPA free, plastic.

-Holds 12oz of liquid

-Reusable

-Triple insulated

-Offers a stay-put silicone bottom

-Features a slide/shatter-proof lid

-Will keep your drink cool for 9+ hours or hot for 3 hours

*We are unable to change the color of the mug included in your purchase*


Shipping

Where do you ship?

We currently ship within the United States. We are unable to ship to the following states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Kentucky, Mississippi, New Hampshire, Rhode Island, South Dakota, Utah and Vermont. 

We are unable to ship to PO boxes or APO addresses.

Is an adult signature required at delivery?

Yes. Since it is alcohol, an adult signature is required at delivery. For this reason, we recommend shipping to a work address or an address where someone will be available to sign.

Can I pick up a delivery due to the adult signature requirement?

Absolutely! We ship via UPS, so you can ship to any UPS Store location (respectively) and pickup at your own convenience. You can look up the closest location on the UPS website.  We cannot ship to UPS Access Points. 

My shipment was damaged. What now?

Sorry to hear that. E-mail us at support@sugarwish.zohodesk.com with an image of the damage and we will coordinate a replacement product free of charge.

I missed my delivery. What do I do now?

If you just missed your delivery, please know UPS will attempt to deliver it up to 3 times in total. Check your tracking number to be updated on when their next attempt will be.

After the final delivery attempt, UPS will hold your shipment at their local facility, and indicate the address on your door tag and online tracking number. Your shipment will be held at the local UPS location for 5 business days. If you do not pick up your shipment within the designated time period, the box will be shipped back to VINEBOX.

We are happy to reship any returned orders.

Requests for reships must be submitted within 30 days of your order's ship date by emailing support@sugarwish.zohodesk.com.   Any requests submitted after 30 days will be issued a store credit less any applicable restock and shipping fees.

Please note that due to alcohol shipping laws, we are unable to accept returns once a shipment has been delivered. 



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