Cancellation and Refund Policy

Cancellation and Refund Policy

At Sugarwish, your satisfaction is our priority, and we want to ensure you have a delightful experience. If, for any reason, you're not entirely satisfied, please get in touch with our dedicated Happiness Squad at, and we'll do everything we can to make it right.

If you need to cancel an eCard that hasn't been redeemed within one year, we offer the following options:
  1. Sugarwish Credit: You may be eligible for a Sugarwish credit, minus a processing fee.*
  2. Make-A-Wish® Donation: Alternatively, you have the opportunity to donate your unredeemed eCard to Make-A-Wish® to support a worthy cause.

For any further inquiries or clarifications, don't hesitate to contact our Happiness Squad or your dedicated Gift Concierge. 

*Per our policy, unredeemed eCards over one year old are not eligible for a Sugarwish Credit. Please contact our Happiness Squad at if you wish to re-purpose the eCard for a new recipient, or have it donated to the Make-A-Wish® Foundation on your behalf.

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