Cancellation and Refund Policy

Cancellation and Refund Policy

At Sugarwish, your satisfaction is our priority, and we want to ensure you have a delightful experience. If, for any reason, you're not entirely satisfied, please get in touch with our dedicated Happiness Squad at support@sugarwish.com, and we'll do everything we can to make it right.

If you need to cancel an eCard that hasn't been redeemed within one year, we offer the following options:
  1. Sugarwish Credit: You may be eligible for a Sugarwish credit, minus a processing fee. 
  2. Make-A-Wish® Donation: Alternatively, you have the opportunity to donate your unredeemed eCard to Make-A-Wish® to support a worthy cause.

For any further inquiries or clarifications, don't hesitate to contact our Happiness Squad or your dedicated Gift Concierge. 

    • Related Articles

    • Pre-Pay and Save and Sugarwish Premium

      Pre-purchase Sugarwish credit and get bonus credit to spend on your gifts! The more you buy, the bigger your bonus, plus you get a FREE Sugarwish for every credit purchase. What is Pre-Pay and Save? Here’s How it Works: Credit can be used ...

    • What are your payment options?

      You can pay with cards issued by any major credit card company, Google Pay, Apple Pay, or with PayPal.

    • Sugarwish and Security Compliance

      We take security and compliance seriously at Sugarwish, and we are excited to announce that we have successfully completed our SOC 2, Type 1 audit, receiving a favorable report. This audit was conducted in adherence to the attestation standards set ...

    • Bulk and Volume Discounts

      Interested in a bulk or volume discount for orders over $500? Please reach out to your dedicated Gift Concierge and they'll be happy to assist you with questions. If you have a budget of $250,000 or more, and would like to discuss a Sugarwish ongoing ...

    • What are WishLinks?

      Our innovative WishLinks empower our corporate customers to easily purchase links containing embedded gift codes in any quantity needed. Let's dive into the fantastic possibilities that WishLinks have to offer! Bulk Purchase Made Easy WishLinks allow ...