I'm having trouble redeeming my eCard. Any help?
If you have any trouble redeeming your gift, it may help to try a different or incognito browser, or to clear your cache and allow cookies. We are optimized for Google Chrome.
Additionally, if you are accessing your gift from a work or school device, or on a restricted network, we recommend trying again from a personal device and network. Go to
Sugarwish.com/receiver and enter your gift code to unlock the gift.
If these tips do not work, we're here to help! Chat with us or contact our Happiness Squad at
support@sugarwish.com with your gift code and the issue you're experiencing and we'll be happy to assist.
Related Articles
Can I make changes to my recipient's eCard?
Need to tweak your recipient's eCard? No problem! We're here to assist with various changes to ensure your gift is just right. We can modify names, contact information, send dates, and gift messages.* For Account Holders: If you have an account with ...
Can I tell if my Sugarwish eCard has been used?
We will send you an email notification when your receiver makes selections. For the package, we will send the tracking information directly to your recipient once their Sugarwish ships. If you have a Corporate Account with Sugarwish, you can check ...
I got a code for a Sugarwish. Now what?
Hooray! We can't wait to send you the Sugarwish. Go to Sugarwish.com/receiver and enter your gift code to unlock the gift. If you have any trouble redeeming your gift, it may help to try a different or incognito browser, or to clear your cache and ...
I am unable to click "continue" after making my selections.
If you’re unable to click “continue” after making selections with your Sugarwish eCard, it might be because you haven’t chosen enough items. Check the number of items you need to select at the top of the webpage, near the “continue” button, and ...
Can I get a physical copy of the eCard?
Looking to add a personal touch to your gift? You can get a physical copy of your Sugarwish eCard for hand-delivery! Choose the "Print" Delivery Option When creating your eCard, you may see the option to choose "Print" as your delivery method—perfect ...