I have a tracking number but USPS says they haven't received it
Recently, USPS, FedEx, and UPS have stopped scanning in new packages upon arrival to their facilities. Your tracking status may show "Preshipment" and may not be updated until it arrives at your door.
In addition, it is taking up to 10 days for packages to arrive once shipped. If your package was shipped more than 10 days ago and still has not arrived, please contact us for a replacement.
How long does it take to ship?
Your Sugarwish eCard gets delivered instantly or any day you choose in the future. It is one of the things that makes a Sugarwish so wonderful: the eCard can always arrive on time! Once your recipient makes their treat selections: Estimated transit ...
What if I don’t have their email address? Can I still send them a Sugarwish?
Yes, you can-dy! No matter how you like to interact, we have a gift that will work for you! When you send an eCard, you can choose the delivery method. That way you can send via Email, Messaging, or Print. If you choose the Messaging option, we’ll ...
Can I tell if my Sugarwish recipient got their treat?
We will send you an email notification when your receiver makes selections. For the package, we will send the tracking information directly to your recipient once their Sugarwish ships. If you have a Corporate Account with Sugarwish, you can check ...
What is your return policy?
We here at Sugarwish are confident you are going to love your special treat! However, if you are unhappy with any product you received from us, or if an eCard you sent has not been redeemed, we will gladly offer a replacement or Sugarwish credit ...
What happens if I put in the wrong email for delivery?
Don’t worry! Just click 'Contact Us' and let us know which email needs to be updated. Please include the corrected email address. We will send the eCard to the right place :). If you don't have an alternate email address, we can send the Sugarwish ...