I have a tracking number but USPS says they haven't received it

I have a tracking number but USPS says they haven't received it

Recently, USPS, FedEx, and UPS have stopped scanning in new packages upon arrival to their facilities. Your tracking status may show "Preshipment" and may not be updated until it arrives at your door.

In addition, it is taking up to 10 days for packages to arrive once shipped. If your package was shipped more than 10 days ago and still has not arrived, please contact us for a replacement.
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