Customer Service Contact Hours

Customer Service Contact Hours

Our Customer Service Team is happy to help you with any questions regarding your special treat! 

Chat and Email: Monday - Friday 7:00am - 6:30pm MST & Saturday - Sunday 8a-2p MST
Phone support: Monday - Friday 8am - 6:30pm MST (303-731-1190)

Please note our offices are closed on the following Holidays:
  1. New Years Day
  2. Memorial Day
  3. Fourth of July
  4. Labor Day
  5. Thanksgiving Day
  6. Christmas Day

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    • What is your Phone Number?

      Our phone support is available Monday through Friday between 8AM and 6:30PM Mountain Standard Time (excluding holidays). You can reach us at 303-731-1190. We look forward to speaking with you!
    • What happens if I put in the wrong email for delivery?

      Don’t worry! Just click 'Contact Us' and let us know which email needs to be updated. Please include the corrected email address. We will send the eCard to the right place. :) If you don't have an alternate email address, we can send the Sugarwish ...
    • What if I don’t have their email address? Can I still send them a Sugarwish?

      Yes, you can-dy! No matter how you like to interact, we have a gift that will work for you! When you send an eCard, you can choose the delivery method. That way you can send via Email, Messaging, or Print. If you choose the Messaging option, we’ll ...
    • What is your return policy?

      We here at Sugarwish are confident you are going to love your special treat! However, if you are unhappy with any product you received from us, or if an eCard you sent has not been redeemed, we will gladly offer a replacement or Sugarwish credit ...
    • I lost my receipt. Where can I find it?

      We've got you covered! Click 'Contact Us' to request a new copy of your receipt. If you have a Corporate Account with us, please access your Purchase History tab by clicking on the Orders button in the Account Dashboard, which will allow you to ...