Customer Service Contact Hours

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• What is your Phone Number?

  Our phone support is available Monday through Friday between 8AM and 4:30PM Mountain Standard Time (excluding holidays). You can reach us at 303-731-1190. We look forward to speaking with you!

• What happens if I put in the wrong email for delivery?

  Don’t worry! Just click 'Contact Us' and let us know which email needs to be updated. Please include the corrected email address. We will send the eCard to the right place. :) If you don't have an alternate email address, we can send the Sugarwish ...

• Sugarwish gift not delivered?

  If you have not received your Sugarwish gift, please use the below links to enter your tracking number to receive your estimated delivery date: **Please note, once shipped your Sugarwish should arrive within 3-7 business days.**  Orders shipping to ...

• What if I don’t have their email address? Can I still send them a Sugarwish?

  Yes, you can-dy! No matter how you like to interact, we have a gift that will work for you! When you send an eCard, you can choose the delivery method. That way you can send via Email, Messaging, or Print. If you choose the Messaging option, we’ll ...

• Refund Policy

  We want to make sure you are delighted with your Sugarwish experience! If you are not, please contact customer service at support@sugarwish.com so we can make it right. ​If you need to cancel an eCard that has not been redeemed, you may be eligible ...