Customer Service Contact Hours

Customer Service Contact Hours

Our Customer Service team is happy to help you with any questions regarding your special treat! 

Chat and Email: Monday - Friday 7:00am - 5:00pm MST
Phone support: Monday - Friday 8am - 4:30pm MST (720-907-1974)

Please note our offices are closed on the following Holidays:
  1. New Years Day
  2. Memorial Day
  3. Fourth of July
  4. Labor Day
  5. Thanksgiving Day
  6. Christmas Day

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      Don’t worry! Just click 'Contact Us' and let us know which email needs to be updated. Please include the corrected email address. We will send the eCard to the right place. :) If you don't have an alternate email address, we can send the Sugarwish ...
    • What is your Phone Number?

      To speak with a Sugarwish representative, please contact us at 720-907-1974, Monday thru Friday. We look forward to speaking with you!
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      If you have not received your Sugarwish gift, please use the below links to enter your tracking number to receive your estimated delivery date: **Please note, once shipped your Sugarwish should arrive within 3-7 business days.**  Orders shipping to ...
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      Yes, you can-dy! No matter how you like to interact, we have a gift that will work for you! When you send an eCard, you can choose the delivery method. That way you can send via Email, Messaging, or Print. If you choose the Messaging option, we’ll ...
    • Refund Policy

      We want to make sure you are delighted with your Sugarwish experience! If you are not, please contact our Customer Service team at so we can make it right. ​If you need to cancel an eCard that has not been redeemed within one ...